Privacy Policy
Privacy Policy
Privacy Statement
Your privacy matters to us. This Privacy Statement explains how personal information may be collected when you use our website and related services, why it may be processed, and how it may be shared. By continuing to use our services, you agree that information may be collected, used, stored, disclosed, and transferred according to this Privacy Statement, including international processing in the United States, Canada, or Hong Kong where business operations require it.
1. Categories of Information Collected
Customer-Provided Information
We may collect information you provide when placing orders, subscribing to emails, communicating with support, joining promotions, or entering shipping, billing, or payment information. This may include your name, email address, telephone number, shipping address, billing address, and transaction-related information.
Information for Third-Party Deliveries
When an order is purchased for another person or shipped to another recipient, we may collect information about that recipient for delivery and fulfillment purposes.
Technical and Usage Information
Certain data may be collected automatically during website visits, including device identifiers, IP address, browser type, operating system, pages accessed, links selected, browsing activity, time spent on the site, referral information, and similar usage data. This may occur through cookies, pixels, scripts, logs, or related technologies.
Information From Partners
Supplemental information may be received from payment processors, analytics vendors, advertising partners, social media services, and other third-party business providers.
Combined Data Sets
Information from different sources may be combined to support analytics, personalization, security, reporting, and service improvement.
2. Cookies and Tracking Methods
Cookies and similar tools may be used to operate website features, store preferences, support shopping functionality, review performance, improve advertising relevance, and measure campaign performance.
These tracking methods may include necessary cookies, performance cookies, preference cookies, and advertising cookies.
Disabling cookies may reduce or limit some website functions. Browser “Do Not Track” signals may not be recognized by all systems.
3. Processing Purposes
Personal information may be processed for:
Order management and fulfillment
Payment review and authorization
Shipping and logistics services
Customer support communication
Return, exchange, and refund handling
Website personalization
Marketing communication delivery
Fraud detection and prevention
Legal and regulatory compliance
Internal business records
Analytics and reporting
Service and product improvement
4. Information Recipients
Service Vendors
Information may be disclosed to vendors that support payment processing, order shipment, customer service, analytics, email delivery, fraud prevention, and other operational activities.
Advertising and Promotional Partners
Information may be shared with partners involved in promotional programs, marketing campaigns, advertising services, or fulfillment arrangements.
Government or Legal Requests
Information may be disclosed when required for legal compliance, government requests, investigations, court orders, or public safety purposes.
Business Changes
Information may be transferred during mergers, acquisitions, reorganizations, investments, asset sales, or similar business-related events.
Non-Identifying Information
Aggregated or de-identified information may be used for analytics, reporting, research, and business insights.
5. SMS and Service Notifications
If you provide your telephone number, you may receive order updates, service-related messages, and promotional communications.
You may opt out of promotional text messages by following the instructions in the message or contacting customer support.
6. Access, Correction, and Deletion
Where applicable law allows, you may request access to your information, correction of inaccurate information, or deletion of certain information by contacting customer support.
7. Communication Controls
You may stop receiving marketing emails by using unsubscribe links or contacting support.
Operational messages related to orders, account activity, or services may still be sent when necessary.
8. Children Under 13
This website is not intended for children under 13 years of age.
If information associated with a child under 13 is identified, reasonable efforts will be made to delete it.
9. Security of Information
We use administrative, technical, and physical safeguards designed to protect personal information.
Payment-related information is protected with encryption technologies. However, no transmission or storage method can provide absolute security.
10. Third-Party Sites
External links may appear on our website.
We are not responsible for the content, privacy practices, or security procedures of third-party websites. Users should review their policies independently.
11. International Data Transfers
Personal information may be processed, stored, or transferred internationally when required for business operations and service delivery.
12. Retention Practices
Information is retained only as long as reasonably necessary for business purposes, legal compliance, contractual obligations, dispute resolution, and recordkeeping.
Information no longer required may be deleted, anonymized, or securely disposed of.
13. Policy Revisions
This Privacy Statement may be updated periodically.
Continued use of the website after updated terms are published means you accept the revised Privacy Statement.
14. Regional Privacy Requests
Residents of certain jurisdictions, including California, may have additional rights under applicable privacy laws. Such requests may be submitted through customer support.
15. Contact Information
For privacy-related questions, requests, or complaints, please contact:
Contact: service@ellunexa.com